Client Success Stories

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Real-world examples of how we've helped businesses solve challenges and achieve measurable results through technology.

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Real client success stories

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Success Stories

Detailed Client Case Studies

In-depth stories of digital transformation and measurable business impact

E-Commerce & RetailDuration: 6 monthsTeam: 8 developers

Scalable Platform for Peak Season Traffic

Client: Global Specialty Retailer

The Challenge

A global specialty retailer with 15 physical locations was experiencing frequent website downtime during seasonal sales events. Their existing hosted platform couldn't handle 10x traffic spikes during Black Friday and holiday seasons, resulting in lost sales, customer frustration, and brand damage. The monolithic architecture made it impossible to scale specific components independently, and manual intervention was required for every traffic surge.

Our Solution

We architected and implemented a cloud-native e-commerce platform on AWS with auto-scaling capabilities, microservices architecture, and CDN integration. The solution included: • **Cloud Infrastructure:** Migrated to AWS with auto-scaling EC2 instances, load balancing across multiple availability zones, and RDS Multi-AZ for database reliability • **Microservices Architecture:** Decomposed the monolithic application into independent services (catalog, cart, checkout, inventory) that could scale independently based on demand • **CDN & Caching:** Implemented CloudFront CDN for static assets and product images, Redis for session management and frequently accessed data, reducing database load by 70% • **Performance Optimization:** Implemented lazy loading, image optimization (WebP format), and code splitting to improve page load times by 50% • **Monitoring & Alerts:** Set up comprehensive CloudWatch monitoring, automated alerts for performance issues, and real-time dashboards for traffic patterns • **Database Optimization:** Implemented read replicas, query optimization, and connection pooling to handle 10x database traffic

Technologies Used

Next.jsNode.jsPostgreSQLRedisAWSDockerKubernetes

Results & Impact

99.99% uptime during peak Black Friday sales

40% reduction in infrastructure costs through optimized resource usage

50% improvement in page load times (3.2s to 1.6s average)

Successfully handled 10x traffic increase without manual intervention

Zero downtime during seasonal sales events

$2.1M additional revenue captured during peak season vs previous year

CopperPost Digital transformed our e-commerce infrastructure from a liability into a competitive advantage. The platform they built has handled every traffic surge flawlessly.

— Chief Technology Officer

Global Specialty Retailer

ManufacturingDuration: 18 monthsTeam: 12 developers

Digital Transformation of Production Operations

Client: 50-Year-Old Manufacturing Company

The Challenge

A mid-sized manufacturing company with $50M annual revenue was struggling with outdated systems and manual processes. Their 30-year-old AS/400 ERP system, spreadsheet-based inventory management, and paper-based quality control were causing operational inefficiencies, data entry errors, limited visibility into operations, and inability to scale. The company was losing competitive ground and facing challenges meeting customer demands for real-time order tracking and faster delivery.

Our Solution

We executed a comprehensive digital transformation in three phases over 18 months: **Phase 1 (Months 1-6): Foundation** • Modern cloud-based ERP implementation replacing legacy AS/400 system • Real-time inventory management system with barcode scanning • Automated order processing with customer notifications • Cloud infrastructure setup on AWS for scalability **Phase 2 (Months 7-12): Expansion** • Customer self-service portal for order tracking and history • Mobile app for warehouse staff with offline capabilities • Automated quality control workflows with digital checklists • Business intelligence dashboards for executive visibility • Integration with existing accounting system **Phase 3 (Months 13-18): Optimization** • Supplier integration via API for automated procurement • Predictive maintenance system using IoT sensors • Advanced analytics for demand forecasting • Process optimization based on data insights • Staff training and change management

Technologies Used

ReactNode.jsPostgreSQLMongoDBAWSReact NativePower BI

Results & Impact

40% reduction in order processing time (from 48 hours to 28 hours average)

85% reduction in data entry errors through automation

30% improvement in inventory accuracy (from 75% to 98%)

60% reduction in customer support calls through self-service portal

Real-time visibility into all operations for management

Platform supporting 2x revenue growth without adding staff

ROI positive at month 22 with $400K annual operational savings

This transformation modernized our 50-year-old operations and positioned us for the next 50 years. The team at CopperPost Digital understood our business and delivered beyond expectations.

— Chief Operations Officer

50-Year-Old Manufacturing Company

HealthcareDuration: 8 monthsTeam: 7 developers

Secure Patient Engagement Portal

Client: Multi-Location Medical Practice

The Challenge

A growing medical practice with 5 locations was overwhelmed with phone calls for appointment scheduling, prescription refills, and medical records requests. Their paper-based patient communication system was inefficient, error-prone, and created poor patient experience. Staff spent 60% of their time on administrative phone calls instead of patient care. The practice needed a secure digital solution to improve patient engagement while reducing administrative burden.

Our Solution

We developed a comprehensive secure patient portal with mobile app: **Core Features:** • **Patient Portal:** Secure web portal for appointment scheduling, prescription refills, medical records access, and secure messaging with providers • **Mobile App:** Native iOS and Android apps for on-the-go access with push notifications • **Appointment System:** Intelligent scheduling with automated reminders via SMS/email, reducing no-shows by 40% • **Telemedicine Integration:** Video consultation capability for remote appointments • **Prescription Management:** E-prescriptions sent directly to pharmacies, refill requests, and medication history • **Medical Records:** Secure access to test results, visit summaries, and health history • **Billing Integration:** Online bill payment, insurance information management, and payment history **Security Measures:** • Secure architecture with encrypted data at rest and in transit • Multi-factor authentication and role-based access control • Comprehensive audit logs for all data access • Regular security audits and penetration testing • Security agreements with all cloud providers

Technologies Used

Next.jsNode.jsPostgreSQLAWSReact NativeTwilio

Results & Impact

60% reduction in phone call volume (from 800 to 320 daily calls)

40% reduction in appointment no-shows through automated reminders

85% patient satisfaction score with portal functionality

25% increase in appointment bookings through online scheduling

30 hours per week saved in staff administrative time

15,000+ active portal users within 6 months of launch

Zero security incidents with comprehensive data protection

The patient portal has revolutionized how we interact with patients. Our staff can now focus on patient care instead of answering phones all day, and patients love the convenience.

— Medical Practice Administrator

Multi-Location Medical Practice

Professional ServicesDuration: 5 monthsTeam: 5 developers

Automated Time Tracking & Billing System

Client: Mid-Size Law Firm

The Challenge

A law firm with 45 attorneys was spending 40+ hours per month on manual billing processes. Their time tracking was paper-based with handwritten timesheets, billing preparation required extensive Excel manipulation and manual invoice creation, payment processing was entirely manual, and clients frequently disputed invoices due to lack of detail. The billing cycle took 2 weeks from month-end to invoice delivery, impacting cash flow. The firm needed automation to scale operations and improve cash flow.

Our Solution

We built a comprehensive practice management system focused on time tracking and billing: **Time & Expense Tracking:** • Web and mobile apps for real-time time entry with matter codes • Timer functionality for tracking billable hours • Expense tracking with receipt photo upload • Automatic time entry suggestions based on calendar events • Bulk time entry for recurring tasks **Automated Billing:** • Automated invoice generation based on billing rates and rules • Customizable invoice templates matching firm branding • Bulk invoicing for multiple matters/clients • Retainer management with automatic deductions • Trust accounting for client fund management **Client Portal:** • Secure portal for clients to view invoices and make payments • Invoice history and matter details • Online payment via credit card/ACH • Document sharing and collaboration **Financial Reporting:** • Real-time dashboards for billable hours and revenue • Aging reports for outstanding invoices • Attorney productivity reports • Matter profitability analysis • Integration with QuickBooks for accounting

Technologies Used

Vue.jsPython/DjangoPostgreSQLStripeAWSQuickBooks API

Results & Impact

90% reduction in billing preparation time (from 40 hours to 4 hours per month)

2-week to 2-day turnaround for invoice delivery after month-end

35% improvement in cash flow through faster invoicing and online payments

60% of clients now pay via online portal vs mailed checks

25% increase in captured billable hours through mobile time tracking

98% invoice accuracy, eliminating client disputes

Full ROI achieved in 8 months with continued time savings

This system has transformed our billing process from a monthly nightmare into a streamlined operation. The time savings alone justified the investment, but the improved cash flow has been transformative.

— Managing Partner

Mid-Size Law Firm

On-Demand ServicesDuration: 7 monthsTeam: 9 developers

Service Marketplace Mobile Application

Client: Service Provider Startup

The Challenge

A startup aimed to create a marketplace connecting home service providers (plumbers, electricians, cleaners) with customers needing immediate service. They needed to launch quickly with both iOS and Android apps, handle real-time booking and matching, support secure in-app payments, enable two-sided marketplace (providers and customers), and scale to multiple cities rapidly. They had a tight budget and 6-month timeline to market.

Our Solution

We built a comprehensive mobile marketplace using React Native for cross-platform development: **Customer App Features:** • Service browsing with filters (location, rating, price, availability) • Real-time provider availability and booking • In-app messaging with providers • Secure payment processing via Stripe • Service history and recurring bookings • Ratings and reviews system • Push notifications for booking updates **Provider App Features:** • Service provider profile and portfolio • Real-time booking requests with accept/decline • Calendar management and availability settings • Earnings dashboard and payout tracking • Customer communication tools • Navigation to service locations • Rating and review management **Admin Dashboard:** • Web-based admin panel for marketplace management • Provider approval and verification • Dispute resolution tools • Analytics and reporting • Commission management • Customer support tools **Technical Implementation:** • React Native for iOS and Android (single codebase) • Node.js backend API with PostgreSQL database • Real-time features using WebSockets • Firebase for push notifications • Google Maps integration for location services • Stripe Connect for marketplace payments

Technologies Used

React NativeNode.jsPostgreSQLFirebaseStripeAWSGoogle Maps API

Results & Impact

5,000+ downloads in first month after launch

4.7-star average rating on App Store and Google Play

30% cost savings vs building separate native apps

1,200+ active service providers onboarded in 6 months

15,000+ service bookings completed in first 6 months

$420K gross merchandise value processed through platform

Successfully expanded to 3 cities within launch year

Platform architecture supports scaling to 50,000+ users

CopperPost Digital delivered exactly what we needed: a high-quality marketplace app on both platforms, delivered on time and within budget. Their React Native expertise saved us months of development time.

— Co-Founder & CEO

Service Provider Startup

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